service level target

service level target
  1. целевой показатель уровня услуги

 

целевой показатель уровня услуги
(ITIL Continual Service Improvement)
(ITIL Service Design)
Обязательства, зафиксированные в соглашении об уровне услуг. Целевые показатели уровня услуги основываются на требованиях к уровню услуг и нужны для обеспечения того, чтобы ИТ-услуга соответствовала бизнес-целям. Целевые показатели уровня услуги должны соответствовать критерию SMART, и обычно основаны на ключевых показателях эффективности.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

EN

service level target
(ITIL Continual Service Improvement)
(ITIL Service Design)
A commitment that is documented in a service level agreement. Service level targets are based on service level requirements, and are needed to ensure that the IT service is able to meet business objectives. They should be SMART, and are usually based on key performance indicators.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

Тематики

  • информационные технологии в целом

EN

  • service level target


Англо-русский словарь нормативно-технической терминологии. . 2015.

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